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PoV On six sigma in the context of the IT Service Strategy
PoV On six sigma in the context of the IT Service Strategy

Contributor Bernardo Nicoletti http://it.linkedin.com/pub/bernardo-nicoletti/0/105/271 To improve the process of the delivery of services, start with a Strategy and Design point of view. If this would not be the case the resulting IT services will very likely be broken. The 5 ITIL

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Identity theft: Check credit card fraud and misuse
Identity theft: Check credit card fraud and misuse

You walk up to the store, swipe your card and realise there is no money left in your account. Then, you learn that someone else on the other side of the world has been on a wild spending spree using your account. Sanjay Varma, a flight purser from India, knows what it’s like

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